1. Information We Collect
We collect personal and non-personal information in the following ways:
Personal Information:
- Identity Information: Name, address, phone number, and email address.
- Payment Information: Credit/debit card details, billing address, and payment history.
- Demographic Information: Age, gender, and occupation, if provided.
- Service-related Information: Details of services requested, home upgrades, repairs, or any additional services you seek.
Non-Personal Information:
- Technical Data: IP addresses, browser types, device types, operating systems, browsing patterns, and usage data collected through cookies and other tracking technologies.
- Analytics Data: We may collect data on your interactions with our website and services to analyze usage patterns, improve user experience, and personalize services.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Improve Services: Deliver services you request, such as home upgrades, repairs, or assistance with daily essentials.
- For Communication: Notify you about updates, changes to our services, or new offerings.
- To Process Payments: Manage billing, invoicing, and payment processing for services rendered.
- Personalization: Tailor our services to meet your needs and preferences based on your information.
- Marketing and Promotions:With your consent, we may use your contact details to send promotions, offers, or news about new services.
- For Legal Compliance: To comply with applicable laws and regulations, and to address legal claims or disputes.
3. How We Protect Your Information
We implement industry-standard security measures to safeguard your personal data. These measures include:
- Data Encryption: All sensitive data, including payment information, is encrypted during transmission and storage.
- Access Control: Only authorized personnel have access to personal data.
- Secure Servers: Our data is stored on secure servers with firewalls and anti-virus software to prevent unauthorized access or data breaches.
- Third-Party Vendors:We work with trusted third-party service providers who are also required to maintain strict confidentiality and security standards.
4. Sharing Your Information
We do not sell, rent, or trade your personal information. However, we may share your information with third parties under the following circumstances:
- Service Providers:We may share data with trusted partners who assist in delivering our services, such as payment processors, IT support, or marketing providers. These third parties are bound by confidentiality agreements and are prohibited from using your data for any other purpose.
- Legal Compliance: If required by law or in response to legal processes, we may disclose your information to government agencies, law enforcement, or other parties as necessary to comply with legal obligations.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction. We will notify you in advance if this occurs.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience. These technologies help us:
- Remember your preferences and settings.
- Analyze website traffic and usage patterns.
- Personalize content and ads based on your interests.
You can control cookie settings through your browser. However, please note that disabling cookies may affect your experience with our website.
6. Your Rights and Choices
You have several rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: If any information is inaccurate or incomplete, you can request corrections.
- Deletion: You can request that we delete your personal information, subject to certain legal obligations.
- Opt-out: If you no longer wish to receive marketing emails, you can opt-out by following the unsubscribe link in any email or by contacting us directly.
- Withdraw Consent: You can withdraw your consent for the processing of your data at any time, where applicable.
To exercise any of these rights, please contact us at the details provided below.
7. Retention of Your Information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your data is no longer required, we securely delete or anonymize it.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such data.
9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. If we make changes, we will update the “Effective Date” at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your data.